FAQ & Answers – DonaPay

FAQ

Frequently Asked Questions

Is DonaPay free to use?

Yes, creating an account is completely free. Some services may attract minimal convenience charges, but most transactions are cost-effective and transparent.

Can I use DonaPay without a bank account?

Yes. You can fund your wallet through various channels and still enjoy most features without linking a bank account.

Can I send money to other bank accounts?

Yes. You can send money to other DonaPay users and directly to Nigerian bank accounts from your DonaPay wallet.

How does the flight booking feature work?

You can search for local or international flights, compare prices, and book directly through the app. Your ticket will be sent to your email and also saved in your booking history.

Can I use DonaPay for my business?

Definitely. DonaPay is ideal for freelancers, SMEs, and entrepreneurs. It helps you manage transactions, track payments, and stay financially organized.

Is DonaPay available outside Nigeria?

Currently, DonaPay is focused on serving users within Nigeria. However, international services like flight booking and invoice payments can work globally.

How do I create an account on DonaPay?

Simply download the DonaPay app from the Play Store or App Store, click “Sign Up,” and follow the prompts. It takes less than 2 minutes to get started.

Is my money safe with DonaPay?

Absolutely. DonaPay uses bank-level encryption, multi-layer security, and fraud detection tools to keep your money and data safe.

What types of bills can I pay with DonaPay?

You can pay for electricity (prepaid and postpaid), cable TV (DStv, GOtv, Startimes), internet, airtime, data, and more.

Can I generate professional invoices on DonaPay?

Yes! You can create clean, customizable invoices, send them via link or email, and track payments in real time.

What should I do if I have a failed transaction?

If a transaction fails and your wallet is debited, it’s usually reversed within minutes. If not, contact our support team via chat, email, or WhatsApp.

How do I contact support?

You can reach us via in-app chat, email at support@donapay.com, or send a message through the contact page for faster response. Our support team is available 24/7.